Getting a real human on the phone
How come telemarketers are always human, and the support lines for most companies are now automated with “If you’re a current customer, press 1″ type of messages, making it impossible to reach a person within the organization, and creating an image of faceless virtual corporations being run by a mainframe somewhere? New York Times says that not only it’s a problem to get a human being on the other end of the support line lately, but also companies prefer not to publish their phone numbers, referring customers to the Web site.