Netflix sucks

56 Responses to “Netflix sucks”

March 24th, 2005 at 11:58 am #Vlad

Same here in NY. I have 4-movies-at-home plan and although I never was a fast turnaround guy somehow 4th movie always seem to be delayed. Last time when I have returned all 4 at the same time, they sent 3 and delayed 4th for 3 days for no reason.
March 29th, 2005 at 12:00 pm #stephen lewis

Netflix’s new tactic according to customer service is the dvds must be cleaned therefore they are delayed one day so they won’t be shipped out the same day received
March 29th, 2005 at 6:45 pm #Haldol

I’ve subscribed to Netflix for over 2 years. I was satisfied with their service before this year. However, since the beginning of 2005, approximately 90% of the disks sent to me have been shipped “tomorrow.” This is known as “throttling.” Apparently Netflix HQ has told my local distribution center to put a 1-day “hold” on shipping new disks to me in order to forcibly limit the “unlimited” disks I get.

I’m not an especially heavy renter. I average from 12-14 disks per month. My local distribution center is 15 minutes from where I live. Netflix receives disks back from me 1 to 2 days from when I get them.

Here’s the latest example: I mailed a disk back to them Thursday. They got it early Friday morning. By noon my Queue indicated the next disk would be “shipping Monday” instead of Friday. So I had to wait 4 days for my next DVD (which I should have received Saturday). And, of course, this is at the same time that Netflix continues to solicit customers by advertising 1-business day shipping with “unlimited” DVDs per month.

If I had any other way to obtain the indie and foreign flicks I like then I’d instantly cancel Netflix. For now, though, I guess I’m stuck with their lies and fraudulent practices…and my attitude toward Netflix is getting increasingly negative.
April 15th, 2005 at 9:07 pm #kim

Wow. The thought that Netflix would do something like this never entered my mind. I actually have been trying to make more of my Netflix membership by trying to have 5 new movies sent to me a week (I am on the 3 at a time plan) and have had no problem so far. I live in NYC and the distribution center is very close, so my process has been to, receive a DVD, watch the same day, return next day and the following day would have a new DVD sent to me. I am curious to see if I keep up this pace, if Netflix will start messing with me.

- I actually found your blog by googling “average netflix a week” to see how other people are averaging with them.
April 20th, 2005 at 1:25 pm #Becky

In the Dallas area and having the same probelm with throttling. I have the 5-at-a-time subscritption but rarely do I watch more than 4 DVDs a week, thanks to the delays in shipping. Not only are my movies “shipping tomorrow” but movies are taking up to 3 days to be received despite the fact that the distribution center is only the next city over.

Prior to this year, I was watching 6 to 7 DVDs a week with only a 2 day turnaround. I’m very sad that Netflix thinks delaying shipment to members paying a premium price makes it fair for all users. Give me a break.
May 18th, 2005 at 11:19 am #"Damn You, Sir, You Have Killed Me!"

links for 2005-05-18

Netflix sucks @ Alex Moskalyuk Online Netflix throttles super-viewers (tags: netflix) Crooked Timber » » More on Netflix Netflix is a running psychology experiment (tags: netflix) Crooked Timber » » Economic Fallacies and Netflix netflix is irrati…
July 18th, 2005 at 10:18 am #Acme Technologies Zeitgeist

NetFlix DVD Rental Sucks

Lots of people are complaining about being "throttled" by NetFlix. Here’s some more stories from NetFlix’s DVD Movie rental service subscribers….
August 8th, 2005 at 12:37 pm #john

Netflix is a rip off company! money #$#$#$# ripping me of my 20 dollars for a lousy service.
And i think most of us know that netflix employees don’t work weekends? most of us have sunday off but saturday? um..
well still another 12 hours until sunday. What i hate about netflix is their lies about “unlimited rentals”
and they are so proud of their revenue and 3 million customers! They even stated that it’s within their
rights to limit the number of dvd you can watch, stated in the term of use, which i miss when i’m
skimming through the site.

when if you are a new customers Use the free trial but CANCEl after 2 weeks or you will pay a high
price for crappy service, especially those who pay $20 or more. Don’t think that have 8 out at a time mean you can
watch more dvds. Wrong, Netflix stated that most of their customer what about 3- 11 dvds a month. So don’t
expect them not to slow you down to keep that average and for them to make profits out of this.

the bottom line is that NETFLIX is a rip off company, but unfortunately we can’t do anything about it since their
state in their term of use that it’s their right to limit the number of dvd and if you want to go to court you have
to go to their own tuff not your. But their are ways to get them back, now all i can do is spread the news or rumors is what they said.

anyway now i’m using blockbusteronline, shipping is a little slow for me about 2 days since i live in a small town
but the service is great you will able to contact them and well i’m able to watch 38 dvd(month+ free trial) so it’s not bad for an online rentals, comparing to netflix only 20, inclucing the free trial. both service with 3 out at
a time.
August 12th, 2005 at 3:30 pm #rebecca

Actually, there are things that could be done to them. What they are doing is called “False Advertising” They claim to have “unlimited” rentals, but then hidden away they claim the right to limit your UNLIMITED rentals.

I have been a loyal customer with Netflix for about a year now. In the past two months or so, my average transit rate has been 6 days! I would send my movies back on thursday andthey would not receive them until monday, wouldn’t ship a new dvd out until tuesday and I would receive it on wednesday. Its ridiculous and I am about to cancel my account. Every time I contact customer service about it, all I get is there little pre-written statement about shipping.
August 16th, 2005 at 5:49 pm #Ginger

Well, I won’t complain if I can get 10 movies a month. I used to receive 18 movies when I first joined Netflix. Of course, things changed. I read it in a forum stating that Netflix actually has ‘fine prints’ informing its members regarding their ‘delay tactic / fair distribution.’ Netflix wants to make sure every subscriber has an ‘average’ rental rate. In other words, for a slower viewer, Netflix is happy to send them DVDs as soon as they receive their return DVDs. But for people who manage to watch 3 movies one night and return them the next day will be ‘red tag’ for watching too many movies. Netflix says that this will ‘even’ the numbers of rented movies for each subscriber.

I agree with Rebecca, I hate Netflix for their ‘false advertising’. I don’t mind paying them extra fees if they deliver their promise. I want to watch the “Motorcycle diaries” since January and I still can’t get hold of it yet! Netflix says the status is ’short wait’.
November 18th, 2005 at 3:10 pm #PO'd

I had cancelled my Netflix a few months back because some movies showed up as “Very Long Wait” when my friends would put the same movie in their que and it would say “Available now”. This happened to me at least 6 times and I finally got frustrated after having one movie stay on “Very Long Wait” for 4 weeks while my friends received the same movie immediately.

A few days ago I was trying to find “Trilogy of Terror” and couldn’t find any rental place that had it. I figured what the heck let me give Netflix another shot. I restarted my subscription and threw ToT on the que. It went to “Saved” and status “Unknown”. I called my friend and asked him to add it to his que. The movie has now shipped to him and still shows “Saved. Unknown” for me. I called Netflix customer service today and the guy basically said what I was telling him was not possible. Anyway I ended up cancelling and getting a refund. I won’t go back again.
December 4th, 2005 at 3:28 am #NightClerk

Work nights in a postal distribution center. Netflix and our automation (bar code sorters running 40k pieces an hour) don’t mix. Wasn’t always the case but recently they must have changed the envelope design because now the machine just shreds the outer envelopes. Sometimes there are enough of the address left to send the DVD to the customer but often the case is small pieces of paper. We have one guy that tries to assemble the jigsaw like pieces but in cases where the DVD is separated from the outer envelope, what can you do. Management decided to have Netlfix mail moved to manual sorting which may ultimately cost Netflix more but the customer gets the DVD.
December 16th, 2005 at 1:51 pm #doni10

net flix is a sad disappointment and same with blockbuster on line.All i see is a means for someone the means of becoming a millionaires at other peoples expense.Im ashamed of the owners of net flix taking advantage of people this way.there was a piece on 20-20 about the most wealthiest people making millions with new companys and net flix was one of them.what are they going to do when postage goes up the first of the year?give us worst service?is that possible?NOT possible,it is already terrible.I say we all ban together and go on strike.maby 20-20 will do a piece on companys that rip people off.Let the media know about the lies and false advertising………let do something about this.there is power in numbers…
to all,
doni10
December 22nd, 2005 at 3:26 pm #Sylvia

I was wondering what was up with my netflix,it was great until about 6 months ago. now I’m lucky to get 3 a week. I’m canceling
December 25th, 2005 at 8:55 pm #Surprised_At_Complaints

Well, you guys seem to be watching a LOT of DVDs. Not so long ago the amount of movies you watch would cost a LOT more!!! Sorry it’s not the feeding frenzy it used to be, but you are still getting a great deal if you’re getting 4disks/week without leaving your house!

Just my $0.00002
December 29th, 2005 at 4:04 pm #Otis Bartko

Hello everyone. I am in agreance to all the above listed problems that Netfix causes and uses to rip thear coustermers off. You know how on thear advertising theay say thear listed number one for custermer support at ForSee. Well I think we should do somthing about this. I recently sent ForSee a email on what I thought about them rating Netflix number one. Of corse I have recived no response to my email but I this everyone should do the same so sent a email to Top40OnlineRetailSatisfactionIndex@ForeSeeResults.com and let them know that Netflix is far form number one in anyones book. Thanks or the time.

Otis Bartko
January 7th, 2006 at 1:58 pm #SD

Had the worst experience w/Netflix over Christmas holidays and its continuing… have been receiving only 4th, 5th and 6th choice movies from them recently and that too after a 3-4 days each.
January 19th, 2006 at 11:54 am #Me too

I’ve had similar problems with Netflix. But most of my frustration comes from not being able to find movies that I want to see. I watch a lot of indie films and Netflix just doesn’t carry very many of them. I just found this service called GreenCine that is a lot like Netflix but has a huge library of indie, international and docs. Maybe you guys check that out.
January 26th, 2006 at 11:22 pm #bmullins

I also am experiencing horrible delivery and availability from NetFlix. I get no replies from NetFlix with respect to my complaints. Either they are purposefully trying to force frequent dvd watchers like me from cancelling or they have down right horrible customer service. I just called the local BlockBuster and sure enough all my “Very Long Wait” movies in my queue are sitting on the shelf at BlockBuster happily waiting for a customer to rent them. Well, $27.95 for unlimited 2 at a time rentals at BlockBuster may cost me $10 extra a month in comparison to NetFlix’ ‘unlimited’ (yeah right!) 3 at a time rentals, but IT IS WORTH IT! Good luck with your NetFlix endeavors! I’m cancelling right now… feeeels good!
February 2nd, 2006 at 10:01 am #Mad-Susan

This is EXACTLY what is happening to me. I’m paying TOP dollar each month (for 8 movies at a time) and it’s taking 5 or 6 days to get the movies from my que even though I return DVDs within a 36-48 hour turnaround. I’m located in Ohio and the DVDs shouldn’t take that long to return to Cleveland, Ohio and ship back to me. I thought it was my imagination but when I tried to contact customer service about it all I got was two “canned” replies which didn’t answer my questions at all.

I’ve also noticed that Netflix no longer has a telephone contact number. At least I couldn’t find it. I am an affiliate of Netflix and have brought them in some sizable referral business, so perhaps I need to contact the head Affiliate Manager.

I tested Blockbuster vs Netflix for 6 months prior to cancellation my Blockbuster account. The main reason was because Blockbuster’s customer service sucked (now so does Netflix) and just as important, their envelopes were arriving torn, opened or the DVDs were missing entirely. I am not going to stay with a company that has poorly engineered envelopes and won’t admit it.

It’s sad really. I’ve promoted Netflix to the max and now I have to save face and tell everyone I’ve referred how terrible there once good service has become.
February 4th, 2006 at 12:02 pm #The Reverse Peephole » Blog Archive » Netflix is a communist company. Literally.

[...] http://moskalyuk.com/blog/netflix-sucks/510 [...]
February 6th, 2006 at 3:16 am #Raymond E st. pierre

just a bit about netflix.Ijust canelled net flix.it has a bad turn around time .even though I only live about 30 miles from a distribution point.what got to me was them losing my returns and blaming it on me.the last time they said I returned the envelope with no dvd in it.I think they have employees stealing dvds.I will try blockbuster and see what happens this is why I think net flix suckes.also when you e mail them about an issue it takes a week for them to give you a reply Ray
February 13th, 2006 at 5:56 pm #The End

I’m sorry for those of you who’ve had really bad experiences with NetFlix, but I gotta say, I love them! The discs arrive perfectly playable, great selection, really cheap when you look at how many movies you get a month.

I’ve been paying for NetFlix for a month (3-at-a-time) and I love it. Here’s the pattern: Tuesday–receive a DVD in the mail, watch it that night and put it in the mailbox when I’m done. Wednesday–NetFlix acknowledges receiving the movie and ships the next one. Thursday–I receive the next one, just as predicted by their website! I live in northern Indiana, so maybe I have good distributing centers nearby, and a good post-office that doesn’t bang them around. But I’ve had no problems at all.

I should also point out that I don’t try to milk Netflix for as many DVDs as I theoretically could; sometimes I’ll keep a movie for a few days so that other family members get to see it. So maybe this prevents me from being ‘throttled’, since I don’t always mail them back the VERY next day. I often do, however, and they’ve consistently been showing up the very next day after NetFlix mails it!

Another point is that NetFlix is good for true film-lovers whose tastes are a bit more educated/refined than most movie-goers. For instance, if what you want to rent is usually a new release that EVERYONE has heard about and wants to see, then yeah, you’ll probably have to wait longer for NetFlix to have it available! But if you like QUAILITY films–foreign, independent, documentary, art-house, obscure, weird, concerts, odd TV shows, etc., then you’ll probably LOVE NetFlix! I feel like I can really round out my own personal film education now! Whatever I can’t get at my local library, I get from NetFlix, and NetFlix seems to have 99.9% of whatever you could think of.

If you’re on the fence, try NetFlix out! Maybe your experience will be as good as mine has been so far!
February 14th, 2006 at 12:12 pm #RD

The End:

Don’t be naive. It’s bait and switch. My service was quite good for the first
six months and now it’s tanking. Shipping is taking a week and I’m
receving disks from remote locations. It’s built into the system.

I think that if they were upfront about it people would be willing to pay
for the service and would even understand a monthly cap.
However, they are being sneaky about it so they can advertise ‘unlimited’
movies. Don’t tell me that you haven’t received my movies if you have.
And don’t tell me it’s not available if it is. It’s lying and it pisses me off.
I’m quitting the service.

At least with Green Cine I won’t have the stupid mind games.
February 16th, 2006 at 1:39 am #The End

I just wonder if it isn’t local problems a lot of times–as in some Distribution Centers suck (crappy employees) or local post office problems.

Why would they wait 6 months and then start throttling you? I saw the CEO on the Charlie Rose interview show a couple months ago, and he said that they have about 4 million customers right now, and they expect to have 20 million customers by 2010–and that they’re currently fulfilling the rate of new subscribers to reach that goal. So it would seem to me that they couldn’t pull these shitty throttling tricks on every customer if they expect to keep many.

I have no doubt that your service is poor, but just think of ALL the people who use Netflix–it might be that only a relatively small percentage who have these problems. A couple hundred people with complaints showing up on a couple webistes doesn’t mean that it’s like that for everyone–everyone who uses Netflix has internet access, so that means that most of the displeased ones can easily voice their complaints. But there are probably millions and millions of satisfied Netflix customers, and if the problems were that widespread, there’d be a lot more online blogs like this turning up on searches for “netflix sucks.”

Who knows, maybe I am just naive about it right now because I like it so much. Hopefully it stays as good as its been–if they DO start taking that long to acknowledge my returns, I’d cancel my subscription. But it’s been just about perfect thus far, so I hope the trend continues.
February 17th, 2006 at 11:46 am #Mike

Guess what. When you cancel, they actually give you a “customer service” telephone number:

“We want to make sure you have the best service. Our Help Center is here to answer your questions and resolve any issues. To speak to a Customer Service Representative, call (888) 638-3549. (Hours: Mon - Fri from 6 a.m. - 7 p.m., Sat - Sun from 6 a.m. - 2:30 p.m., Pacific Time) You can also find your answer online in our Help Center.”

Screw ‘em.
March 1st, 2006 at 8:42 pm #GPS

I’m also a victim of Netflix’s deceit. This company is getting fat off of lies!! Please don’t make these deceitful liars richer, cancel your subscriptions, if they have an incredible loss of customer base maybe they will think about being upfront and honest with the buying public. I resent being tricked and refuse to be taken advantage of and lied to. If you feel the same as I do then let’s make some noise about it and see how many people can cancel this month and next month and the month after!!!! Netflix needs to know the general public is not as stupid as they think we are!! They don’t deserve your business if they have to lie to get it… do they????
April 17th, 2006 at 8:46 am #jennifer

A month ago I joined them and recieved my movies right away the first two weeks. Now I have been waiting for 4 days for my two movies. I am very upset because my husband and I planned to recieve them thursday and watch them Friday,now it is monday and i am wondering if they will come. I found out friday that they take from 1 to 3 days to come. I was told it was one day delivery when I signed up. urr
June 12th, 2006 at 1:12 am #realcyber

netflix is like most company’s today say anything to get your money & then not come through
July 15th, 2006 at 11:22 am #Todd

I read a lot of you comments. Many of you appear to be poorly educated, stupid, or just a little too young to be able to formulate thoughts into coherent sentences. But with that aside, let me say I am very pleased with Netflix service. I have been using the service for 4 months now. I receive AND RETURN movies the very same day. Delivered in the morning - watched at work in the media studio and employee lounge by many all day and put back in the mailbox at 4:15pm. I am without movies for one “transit day” - and that’s it. Weekends are, of course, excluded. Many of you count Sunday as a “wait day”. That would mean you just stupid. Plain and simple. If yo uwant your movies quickly, you MUST return them to the post office. Simply leaving them in your mailbox at the end of your driveway will add one to two more delivery days. You fault - not theirs. Now you’ve all angered me. Your all friggin stupid.
July 24th, 2006 at 10:56 am #Marge

Todd dear,

I don’t care how educated you are, that does not place you in a position to criticize others. People are people. The most important thing here is that these all have something in common; they have been ripped off by Netflix. Okay, no one has to be a genious to express that they have been ripped. It is a simple fact and warning to other potential customers. I think they are doing a great thing and I think they are all great people. Despite their grammatical errors, they are not thieves like Netflix! Judge Not Todd! You never know what situation you will be ending up where one of these so called uneducated
persons will have to help you out. Be careful what you say, and be nice to people. The universe delivers back to you what you send out!
August 10th, 2006 at 2:49 pm #steve

Just call Netflix up and say it like it is.
800.290.9874
I just sent some one a gift, that never arrived. When I went to the help and emailed no one returned the email for over 5 days. I dug around for the 800 number and got a blase guy that said he could not guarantee when the email would be sent out to my friend.
They suck for customer service. When there is a better alternative, they will nose dive.
September 12th, 2006 at 4:36 pm #mike

Well ,same problem here in Louisville,Ky .The center is in my same zip code. Recieving and delivery have really slowed.Three at a time for me and I have been a member for 6 months. Soon to cancel
September 18th, 2006 at 9:37 am #Mark Crawford

Todd

You are very misguided. I just got netflix about 3 weeks ago and have already noticed how they change as soon as your trial period ends. During the trial period I got all my movies very quickly 2 day turnarounds from when i shipped them. My free service ended a week and a half ago. I had a dvd a music dvd next in my que the received my last return on monday, during the free period I would of received my dvd on tuesday. Now it said it would ship out on thursday and I did no receive the dvd until saturday.

I can already see it starting. I alway drop of the movies at the local post office and their p.o. box is downtown in my same city only a 8 minute drive away. I will see how they do, but I am alreay thinking about cancelling my memebership. I have the same dvd as short wait for the entire month I have had the membership one day it was available now but of course they hadn’t received a return yet and then it went back to short wait and stays there.

I would even mind if it took and extra day or 2 to get a movie but why can’t they be honest. It’s bait and switch they advertise one thing but then give you another. When your in your trial period they give you the world as soon as it ends they change all the rules Just be honest with us I mean obiously if they send 40 dvds to someone in one month the going to lose money so why cant they set up the rules honestly and ethically.
September 28th, 2006 at 7:06 am #Rob

I just signed up for the “trial” and have to say that I am highly dissapointed. I have been with the trial for a week and a half and have recieved a total of ONE movie. They sent me my first one out 2 days after I joined and the second the following day scheduled to be delivered 4 days afterwards. I got my email stating that the first movie was received but it still says out on my queue. I emailed customer service and asked them why and I got the stadnard form email about shipping. After the trial I will not join this company. They bait and switch and apparently have no concern for the customer. They are yet another “AOL” who dont give a damn except for their bottom line. They use shady marketing and are defiantely false advertising. If your thinking about using netflix DONT SUBSCRIBE. if the service is this bad during a trial I can only imagine what it will be like once they have my money. I choose not to give it to them.

Oh and Todd from above.. Your a jusdgemental arrogant asshole! Your completely self centered. You think because you have a reasonable experience with this place that must mean everyone does. If you read carefully, You can read right? you will see that people are complaining about Netflix delaying on purpose. Oh, and can you explain to me how putting a a movie in your mailbox extends the delivery time by 3 days? Now THATS the stupidest thing I have read on here.
October 27th, 2006 at 8:57 am #Bethany

Netflix is ridiculous. It’s no wonder they sued Blockbuster: they knew that Blockbuster would undoubtedly provide a better service because virtually anything is a better service. We received tons of cracked disks, there were shipping delays, and they would magically fail to receive DVD’s that I sent back promptly right up until the time when I reported it - and then, of course, they got it right away. There needs to be FAR more press about Netflix’s scandalous treatment of paying customers.
October 27th, 2006 at 8:59 am #Bethany

Oh, and I forgot to add…

When I wrote to them to inform them of the unnecessary shipping delays, they recommended that I use a DIFFERENT ADDRESS to receive disks. What, am I supposed to buy a beach house to get the service for which I pay?
October 27th, 2006 at 4:50 pm #Bill

I am pretty much repeating what has already been said, but it bears repeating: I have gotten screwed by Netflix. Same old story; great service for first 6 months, then a huge drop in service and delivery times. I sent an email with my concerns, and was told that it must be my post office’s fault, and to keep track of all the places I send my DVDs back from. The problem with that is, I send them from the same post office every time! This week it has reached the boiling point for me: I sent two movies back on Tuesday at the same moment. Netflix received movie #1 on Wednesday, yet amazingly, have not received the other movie as of Friday night. How can that be? Hmmm…I feel duped and am cancelling my membership immediately. And I suggest others do the same.
October 31st, 2006 at 1:43 pm #Ken Jacobsen

NETFLIX SUX!!
I signed up for their program, ordered two DVDs and waited. Three months later, nothing was sent to me, according to their own website, and I was charged per month for three months. After paying over $20 to receive absolutley nothing I cancelled.
The most maddening aspect is that I could find no email address or phone number to contact anywhere on their site, including their “contact page”. So I’m screwed.
What a ripoff!
January 2nd, 2007 at 7:17 pm #Heather

Okay… I posted this same thing on someone else’s blog too… Netflix does suck, I’ve been there, but now I have Blockbuster Online and love the service. (And that’s not just because I work there… because I actually had Netflix for this past year as I worked at Blockbuster.)

Here’s what I posted elsewhere:

I’m at an odd position of sorts… I was a Netflix customer for about a year but was a Blockbuster Employee for that same amount of time. Then I tried Blockbuster Online when they started their new Total Access Program. (You can now either mail the movies back as with Netflix or take them to a local Blockbuster and trade it in for a free in-store rental)On top of that, you still get one coupon a month for a free movie or video game rental in-store. I’ve had both, but I honestly like Blockbuster better now: the prices are exactly the same, the customer service is better (I actually talked to a person and my problem was taken care of in under a half hour), and with the in-store rentals, you’re never without a movie. (Plus, as soon as we scan the online rentals in our store, it releases your next online rental for delivery.) If anyone here is interested in trying it, the code for 2 free weeks of Blockbuster Online with Total Access is 90567B . (When you go to blockbuster.com/total, you’ll see a place to enter a promo code.) You’ll need a credit card, debit card, or checking account for the trial, but they won’t charge you anything until the billing date in the “My Account” section. If you don’t like it, just go to “My Account” once you’re logged in and choose “Cancel” (it’s towards the bottom of the page). I’ve noticed that they charge credit and/or bank accounts roughly around midnight, so cancel the night before your billing date if you’re not a fan. Hope this helps guys!
January 16th, 2007 at 2:45 pm #andrew Undheim

I joined netflix 5 months ago. At first the movies came promptly.Within 2 months they claimed they werent getting the movies back and sent literally broken cds to me. i sent back all the movies and cancelled my subscription on dec. 28
I decided to close the card as my bank told me that was the only way to stop netflix from accessing my credit card account.
Now netflix says that i never returned a movie in november and emailed me this letter

Dear andrew,

Thank you for being a Netflix member. We attempted to charge your credit card for the balance due on your account. Unfortunately, we were unable to process your MASTERCARD ending in 5388.

We value your business and hope that you can resolve the issue by following these steps:

Go to: http://www.netflix.com/CreditCard
Reenter your credit card information or put in a different credit card
Remember to click on the “Update Credit Card” button
If this does not fix the problem, you may need to contact your credit card company to update your card information. If we can be of any assistance, please visit Customer Service at http://www.netflix.com/Help or call us at 1 (800) 290-4518 so that we may assist you. We can be reached Monday through Friday from 9:00 AM to 10:00 PM Eastern Time and on Saturday and Sunday from 9:00 AM to 5:30 PM Eastern Time.

We apologize for any inconvenience,

-The Netflix Team

I dont owe them a dime. I strongly suggest to cancel your card and quit netflix. If you dont when you cancel they will try to charge you for the last movie you rented and say that they never recieved it.
Netflix sucks
fuck netflix
February 5th, 2007 at 1:09 pm #Beth

UGH! I am so annoyed with them……why do they feel they have to punish me, just because I am single and happen to stay home a lot and watch movies??? I have been having slower turnarounds and now it seems all the sudden the next movie I am supposed to get is all the sudden in high demand and they send me something way down the list….but before I started watching a lot they would ship things from other distribution centers father away. Interesting how this suddenly changed.
April 4th, 2007 at 6:48 pm #Dave

In reply to someone like Mike who lives in the same zip code as a Netflix distribution center, if it were me, I believe I would pay a physical visit to them to see what their problem is. That’s the best part of being close to someone you do business with so you can meet them face-to-face.
April 15th, 2007 at 3:58 pm #judy

My son accidently put his new PS3 video game into the netflix sleeve instead of the movie ($60.00 game) I called thinking “no problem, they will send it right back, and we will return movie” only to find out that they do not track their movies and it was lost into a great abyss. I was told by customer service that any cds sent back that are not their movies are destroyed. Yea right, some employee came across the PS3 game and realizing it was not the movie put it in his ‘pocket’ , I mean pile to be destroyed. So basicly, what I have discovered if you are a dishonest person you could put any useless cd in the sleeve send it back and receive credit for returning the movie. It is a good thing I am honest. All I wanted was my son’s brand new $60.00 PS3 game back, I think Netflix should have returned the game vs letting information like this out. Judy
June 26th, 2007 at 8:00 pm #M&M

I respect others opinions; however, by reading your messages I think:
Netflix does not rush you to return DVDs by mail. This is one of positive characteristics of the service. Honestly, since I became a member I had no problems because I watch the movies whenever I want and I order whatever I want. Netflix has titles that I could not get from other known video rental places that asked me to pay, wait,no certainty about having the movie, and in addition, the give you certain time to watch and return the movie if not you are penalized.

In my opinion, Netflix does not suck but offers a practical way to bring home those titles -even very old ones- at your hand.

What I would say, may be DVDs should be checked before being sent to control that they are working. Sometimes users are negletful and ruin the DVDs causing inconvinience to other customers who are waiting to watch certain movies.

If I have not time to watch DVDs, it would not be Netflix’s fault, would it? Netflix waits for your return with no rush at all.

In addition, as I said to my husband, Netflix has been one of the smartest ideas that somebody with brains brought available to people who were forced to deal with the “known video rental stores” and their abuse. Probably, they must be says “Netflix Sucks”. Why then many other stores imitated this type of service?

Hats off to this service. M&M
July 13th, 2007 at 3:36 pm #Samuel

That is why I cancelled my membership with Netflix and switched to Blockbuster. You know, the “never be without a movie” slogan is not hype, they always keep me loaded with movies and I live far in Puerto Rico (and I have 2 movie plan unlimited) Blockbuster kicks ass (the only weakness against Netflix is the dvd selection - 30,000 movies vs. 80,000 (Netflix)
November 1st, 2007 at 2:31 pm #Paulo Freire

Does anyone know if Netflix has any customer numbers that are accessible from Puerto Rico? None of their number is…
November 29th, 2007 at 8:54 am #Jerry

Sounds like most of the problems that I have read here pertaining to Netflix have been the fault of the postal service. Netflix has no control over what happens to a disc after it has been shipped out. I read one comment written by a postal worker who admitted that sometimes the netflix mailing envelopes get mangled by the automatic sorter and have to be done by hand even though they charge Netflix more for that.

The information I read pertaining to making contact with a live Netflix service person was also wrong. You can contact Netflix customer service 7 days a week, 24 hours a day and someone will answer within a minute or two. The number is 1-888-638-3549. If I’m not telling the truth I will come to your house and wash all your windows at no charge.
December 7th, 2007 at 7:44 am #kevin

There have been instances in the past when they sent a message stating
my distribution center did not have the movie I was requesting and
they were going to get CA to send one but that took an extra week to
arrive!! I made my threat to them yesterday that if I did not have a
rental from my queue sent this weekend I would take my business
elsewhere and low and behold one of my movies has ‘now’ beside it
instead of ‘long wait’. They still have not sent confirmation that I
will be receiving it, but once again it is an instance of doing just
enough to keep customers;…not happy, just keep them. I think I am
done with the BS and wil be looking into renting three movies a month
from my satellite and burning them to keep. I never trusted Netflix
enough to get anymore than 1 at a time unlimited and that turned out
to be a good decision. I’m sure I have given them a couple hundred $
over the past year which would have gotten me countless movies
elsewhere. Looking back at my lists of rentals, they were all on PPV
at one point or another. Kicking myself now for not buying and
recording them to watch again later.
LATER NETFUX!!
January 6th, 2008 at 8:11 pm #g.l.h.

Netflix has the worst gift certificate program I have ever encountered. After having gifted a 4 month subscription to a relative, for which I paid $40.00 or so, I learned that the recipiant was asked for his/her credit card to initiate delivery (what kind of a Xmas gift is that)since netflix’s exposure to losses is only one CD and in any case they should charge the gifter, not the giftee. Netrflix made us look like cheapskates not gift givers with their stupid policy. I will make sure all of our friends and acquaintences know how netflix lure new subscribers and cancel our subscription just as soon as I can organize for alternative service from blockbuster or comcast!!!
May 29th, 2008 at 12:05 pm #RJ

Although I live in Southern VT and there is a Netflix distribution center 70 miles North of me (still in VT), Netflix has been throttling my account by saying that my local distribution center does not have the films listed in my queue. New releases are being shipped from Florida and Oklahoma - right, like I believe that’s the closest point they can ship common new releases from- a thousand miles away. Sad to put up with this stuff- I’m copying my queue and leaving this bullsh*t company.
June 23rd, 2008 at 2:47 pm #Juice2288

This really made me angry. Netflix has been throttling back the delivery times for frequent renters, then they decided to get rid of HD-DVDs even though there are more than 300,000 HD-DVD Player owners. And now they are getting rid of profiles, friends list, and all the thousands of recommendations I have made. It seems like they really don’t give a damn about customer satisfaction at all and are getting worse all the time. I have reduced my subscription from 6perMo to 2perMo in protest to this action and plan to cancel my subscription if they don’t find a solution to profiles.
August 15th, 2008 at 4:47 am #Joe F

I had netflix a few years ago and quit after a few months of the same BS after all of my movies were delayed 3-4 day from a distribuition center 30 miles from my home. At the start they movies came promptly but once they realized I was a quick returner I got blacklisted abd I would receive a shipment ince a week….I now use Redbox..greatest thing ever invented!! $1.00 per night.
August 20th, 2008 at 8:25 pm #jucaza

netflix suck, bunch of thives,there always a scuse when you call i didn get movies for 2 weeks cause they put my acc. on hold. you better off going to the local rental place…. all they do for you is a free movie that will still take 4 days to come……. f them……..
August 25th, 2008 at 1:14 pm #Lucky

Netflix intentionally delay in accepting the movie requests at the website level. On top of that, they have non-functioning distribution centers where workers are paid next to nothing, and therefore, do not care about orders. The workers must be stealing the ordered CDs quite often. This really explains the reactions of customer reps. They look at the system and insist that they mailed the movies. What they don’t have is a system to track what is really going on at the distribution centers. The workers can simply put through the barcodes on the envelops but not send out the envelops to the post office. Netflix knows this but they simply refuse to spend money to improve the system. Do you think that FedEx workers can get away with stealing the packages? I would say that most of lost CDs are due to Netflix’s mishandling but not the fault of postal service. How do you explain that I only have Netflix mail problems but never with other mails? I wouldn’t be surprised if the supervisors at the distribution centers are in it for the scheme too. I have never received a new CD or even fairly new CD. 99% of CDs I received has been badly scratched where I have to fast-forward to skip the damaged parts. I suspect that the fresher copies of CDs get stolen quickly. It’s a great side business to run when you think about it.
September 10th, 2008 at 4:30 am #CDB

I’ve only received four DVD’s in the month and a half that I’ve been with them. It took them over a week to receive the last two I just sent back. Finally they SAY they received them and I should be receiving the new ones today. What a fucking scam. I AM YET ANOTHER DISSATISFIED COSTUMER! HMMMMM……WHERE IS THE CANCEL BUTTON???????? THERE IT IS!!!!!!

BAAAAAAAAAAAAAAAAAAAAAAAAAAAAAM!!!!!! FUCKING BAAAAAAAM!!!!!!!!!

alex.moskalyuk

56 Responses to “Netflix sucks”

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