Newsweek on tech support generation
Newsweek technology columnist Brad Stone is looking forward to the Thanksgiving dinner with his family next week, spending time in candle-lit rooms, preparing holiday shopping lists and… let’s admit it - fixing the folks’ computer.
We are the Tech-Support Generation. Our job is to troubleshoot the complex but imperfect technology that befuddle mom and dad, veterans of the rotary phone, the record player and the black-and-white cabinet television set. Next week, on our annual pilgrimage home, we’ll turn our Web-trained minds and joystick-conditioned fingers to the task of rescuing our parents from bleeding-edge technology on the blink.