There’s an interview on Reuters site with Arkadi Kuhlmann, the head of US-based ING Direct. Some quick facts:
- ING Direct has $60 billion in assets and $40 bln in deposits in the US.
- 3.38 million customers generated a profit $176.7 mln last year.
- ING Direct has 1,134 employees in the USA.
- A typical bank loses 7% of its customers a year, with ING it’s 4% a year.
Kuhlmann also seems to be welcoming new competition on high-yield online banking field.
